Thank you for visiting our website. We take the protection of your personal data very seriously and therefore endeavour to not only provide you with a comprehensive online offering but in the process to safeguard the control of your own data.
In interacting with you, our customers, we will at times collect and process various categories of your personal data. This is only ever the right bits of your data, the right amount of it and for the right reasons as explained in this notice. We do so in order to provide you with the best possible Lidl experience and we commit to protect your personal data that is collected and processed when interacting with us and always tell you about what is being collected. When you interact with us you should never feel anything less than safe and secure in how your data is handled.
The following data protection information will inform you about the nature and scope of the processing of your personal data by Lidl Stiftung & Co. KG (hereafter referred to as Lidl). Personal data relates to information that is or can be directly or indirectly attributed to your person. The General Data Protection Regulation (GDPR) serves in particular as the legal foundation for data protection.
When you access the Lidl website, app and other Lidl platforms, certain information is exchanged between your device and our server. This may also be personal data. Data collected in this way can for instance be used to optimise our website or to display advertising in the browser of your device.
When you access our website, the browser used on your terminal device will, automatically and without any action on your part, send
The legal basis for the processing of the IP address is for the legitimate interests as explained in the above-listed purposes of data processing.
The data is stored for seven days and automatically deleted thereafter.
We, Lidl Stiftung & Co. KG, Stiftsbergstraße 1, 74172 Neckarsulm, Germany, are the controller with respect to data processing in connection with the use of "cookies" and other similar technologies to process usage data on all (sub-)domains at https://lidl-service.com.
Cookies are small text files that are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any harm to your end device, nor do they contain any viruses, trojans or other malware. The cookie stores certain information that results in connection with the specific end device deployed. This does not, however, mean that we will immediately become aware of your identity.
Cookies and the other technologies used to process usage data are deployed for the following purposes, depending on the categories of cookie/other technologies:
Please click here for an overview of the cookies we use, including the respective purposes of processing, storage periods and any third party providers involved.
The legal basis for using preference, statistics and marketing cookies is your consent given pursuant to Article 6(1)(a) GDPR. The legal basis for using technically necessary cookies is Article 6(1)(f) GDPR because we have a legitimate interest in offering you a fully functional website.
You may withdraw/modify your consent at any time with effect for the future without this affecting the lawfulness of the processing based on consent before its withdrawal. Click here to make your selection. Simply uncheck the respective box to withdraw your consent for the given data processing purpose.
Recipients/categories of recipient:
If you have consented to processing for marketing purposes, we may potentially share your User ID and the associated user profiles with third parties via the providers of advertising networks.
Storage time/criteria for determining storage time:
Personal information that you provide to us by e-mail is, of course, treated confidentially. We use your data exclusively earmarked to process your request. The legal basis for data processing is Article 6 (1) (f) GDPR. Our and your concurrent (legitimate) interest in the data processing results from the goal of answering your request.
We generally exclude the transfer of data to third parties. Exceptionally, data on our behalf will be processed by contracted processors. These are carefully selected, and are audited and contracted by us in accordance with Article 28 of the GDPR.
All personal information that you send to us as queries (suggestions, compliments or complaints) will be deleted by us no later than 90 days after the final response has been given to you, or securely anonymised.
Data are not transferred to recipients outside of the European Union.
We’ve added YouTube videos to our online offering at http://www.YouTube.com are stored and are directly playable from our website. These are all embedded in the “advanced privacy mode”, which means that if you do not play the videos, no information about you as user will be transferred to YouTube. Only when you play the videos, the data will be transferred. We have no control over this data transfer.
Right to object according to Article 21 GDPR.
If personal data are transferred to a third country or to an international organization, you have the right to be informed about the appropriate safeguards under Article 46 of the GDPR in connection with the transfer.
You have the right to request that we correct your incorrect personal data without delay. In consideration of the purposes of processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary statement.
you object to the processing in accordance with Article 21 (1) or (2) GDPR and there are no compelling legitimate grounds for processing in the case of Article 21 (1) GDPR;
If we have made the personal information public and are required to delete it, taking due account of the technology available and the implementation costs, we will take reasonable steps to inform the third parties processing your data that you also require them to delete all links to such personal data or copies or replications of such personal data.
You have the right to receive the personal information you provide to us in a structured, common and machine-readable format, and you have the right to transfer that information to another person without hindrance, provided that
the processing is based on a consent under Article 6 (1) (a) or Article 9 (2) (a) or on a contract under Article 6 (1) (b) GDPR and processing is done by automated methods.
In exercising your right to data portability, you have the right to have your personal information transmitted directly by us to another controller, where technically feasible.
Under the conditions of Article 21 (1) of the GDPR, data processing may be objected to for reasons that arise from your particular situation.
If you have further questions about the processing of your data, you can contact the company data protection officer of Lidl (see section 9).
You also have the right to lodge a complaint with the supervisory authority competent in your country or with the data protection authority of the Bundesland Baden-Württemberg in Germany, where Lidl has its head offices.
Lidl Stiftung & Co. KG, Stiftsbergstraße 1, 74172 Neckarsulm, Germany („Controller“) and for the website www.lidl-service.com. The corporate data protection officer of Lidl Stiftung & Co. KG can be contacted at email@example.com